+ What can you expect at the complimentary consultation?

Clients receive a 1-hour complimentary, confidential consultation to discuss ideas and learn about services available from Luxury Pro Organizer that will provide the desired results. During this consult, we will discuss the supplies needed, the timeline, and the best way to personalize your experience.

Our goal is to ensure you fully understand the services that will be provided. Once services are agreed upon, we will schedule your project(s), draft/sign the contract, and take full payment before your scheduled services.

+ Does Luxury Pro Organizer provide everything?

As the client, you are responsible for the expenses associated with your contracted services as well as the expenses associated with new storage solutions, decorations, garments, furnishings, and anything else needed to complete your contracted services.

On the day of your services, Luxury Pro Organizer will come equipped with our organizer toolkit with everything we need to get the job done!

+ How do I get the products needed for my session?

There are several options available to clients when it comes to shopping for the product/items needed for their sessions.

Option 1: Luxury Pro Organizer provides a list to the client. The client then shops for all the items needed and is responsible for returning any unused items after the services are completed.

Option 2: The client and Luxury Pro Organizer shop together. The client purchases the items and is responsible for returning any unused items after the services are completed. There is a $25 an hour fee for each scheduled outing.

Option 3: Luxury Pro Organizer shops and purchases any items needed for the services, will provide the client with receipts, and is reimbursed for the items purchased. Luxury Pro Organizer is responsible for returning any unused items and refunding the client. There is a discounted fee of $30 each hour since it can be completed at the convenience of Luxury Pro Organizer's schedule.

+ Do I need to be present while services are being performed?

Several services require the client’s presence. Your presence can be in-person or virtual, whichever works best for your schedule. If your presence is necessary during the contracted services, you will be notified during the complimentary consultation so that you are prepared in advance for the day of services rendered.

+ What forms of payment are accepted?

Clients will be invoiced within one day of this contract being signed the invoiced amount is due in full. If for any reason payment is not received within 24 hours without communication from the client, Luxury Pro Organizer reserves the right to unblock the schedule made with the client. Luxury Pro Organizer accepts payment by Credit Card and includes a 3% courtesy fee. The credit card payment must be received 3 working days before the services are performed. Cash is accepted. Zelle and Venmo are accepted. Occasionally, Zelle and Venmo have limits on transaction amounts and may not be an available option for large multi-day services. Checks should be made payable to “Luxury Pro Organizer". There will be a charge of $50 for any check returned for insufficient funds, as well as additional collection and/or legal fees to compensate for overdraft charges and unpaid account balances.

EXPENSES

Direct expenses of service -- including, but not limited to, supplies, shipping fees/delivery charges, parking, tolls (over the cumulative amount of $25), and other transportation charges, overnight charges -- are the client's responsibility. Luxury Pro Organizer requires the client to reimburse expenses for all materials purchased by Luxury Pro Organizer through cash, check, or Zelle. Credit cards are not an option for reimbursements. Reimbursements will be billed to the client and payment

+ Why is there a different rate for exterior spaces?

Exterior spaces incur a premium rate due to the unpredictable nature of the outdoors and the varying weight, size, and height of exterior items.

+ What is Feng Shui?

Feng Shui is an ancient art developed by the Chinese thousands of years ago that is now used across all cultures globally to improve the layout and flow of energy throughout the home and workspaces. Feng Shui focuses on the energy of space and manipulates that energy to achieve balance, harmony, and a more pleasant environment. Using awareness of your environment can help you better achieve financial, career, and relationship success.

+ Are gift certificates available from Luxury Pro Organizer?

Giving a Luxury Pro Organizer gift certificate is gifting your loved ones and friends an opportunity to experience white-glove services. Luxury Pro Organizer has gift certificates available. You can purchase them to be sent via text, email, or USPS.

At Luxury Pro Organizer, we suggest gifting a specific experience/service or gift a specific amount ($200-$5000) so the recipient can determine how and when to use the gifted amount.

+ What happens if I cancel my contracted services?

Luxury Pro Organizer retains $150 of the service fee and will refund the remaining account balance within 20 days of cancellation.

+ What happens if I need to reschedule my contracted services?

At Luxury Pro Organizer, we understand the need for flexibility. We ask for a minimum of 24-hour notice when you need to reschedule your services. This enables us to offer the appointment time to another client.

All appointments are confirmed 24-hours prior to the scheduled time to provide you with the opportunity to reschedule if necessary. Failure to reschedule an appointment without 24-hour notice will result in full charges for the missed appointment.

+ Is there a travel fee? Do you travel outside of the state of Texas?

There are no travel fees for services up to 120 miles round trip.

Services outside the 120-mile radius are subject to a $40 fee plus an additional $2 each mile over 120 miles.

Yes, we are willing to travel outside of the state of Texas. Luxury Pro Organizer currently makes frequent trips to Manhattan, Oklahoma City, and surrounding regions. If you are looking for services outside of the state of Texas, schedule a virtual meeting to discuss services needed so that we can provide a suitable fee that includes travel expenses.

+ How long will each experience take?

Due to Luxury Pro Organizer’s number of service offerings, no two experiences are the same. Most experiences require a minimum of 4 hours and several of our offerings require significantly more time. You can schedule your services by the hour and decide how long you would like Luxury Pro Organizer to work.

An estimated amount of time will be given during the complimentary consultation prior to signing your contract and scheduling your appointment(s).

+ Should I clean before my consultation?

Please do not clean prior to your consultation! We have a good eye and can see through the clutter to envision the potential of your spaces, wardrobe, and decoration. There is a lot of value in seeing what is working/not working. When we can see everything as is, it helps to hone in on the best solutions and areas that need our attention.

+ Will my items remain confidential? Which items are NOT handled by Luxury Pro Organizer?

We provide a confidentiality contract to guarantee that every item and conversation during your appointments remain 100% confidential.

There are also some items that Luxury Pro Organizer will NOT handle during services: firearms, safes, financial documentation, credit cards, checkbooks, passports, passwords, prescription narcotics, any illegal drugs or paraphenalia and your most intimate items. We suggest removing these items prior to your appointment(s) when possible. If firearms are present, please unarm them.

+ Can my children be present during services?

While we adore children at Luxury Organizing Pro, it can be challenging to organize with them present. Time is a significant factor in your services, and our goal is to accomplish as much as possible during your precious hours. It is best to have someone caring for your children in a separate location while services are performed to be time-efficient.